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Our Legal Terms, Your Account Rights

v99d operates under a defined legal framework that governs how your account, data and transactions are managed.

Jurisdiction-Dependent AccessAccount Ownership TermsData Retention PolicyTransaction Dispute ProcessPolicy Update Notices

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What These Terms Cover and How They Apply

v99d Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to v99d's platform depends on local law and is available only where permitted in your jurisdiction. By opening an account, you confirm that you are acting within the legal framework applicable to your location in Malaysia. Our terms govern the creation and use of your

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account, how we process deposits through Touch 'n Go, GrabPay, Boost dan FPX, and how withdrawals are verified before release. They also set out how disputes are handled, what happens when an account is inactive, and the circumstances under which we may suspend access. Any changes
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to these terms are communicated via the registered email address on your account at least fourteen days before they take effect. Continued use of the platform after that notice period constitutes acceptance of the revised terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, a dispute to raise, or a request related to your account data, our support team handles legal enquiries through dedicated channels. We aim to respond to all formal legal requests within three business days.

Team online

Live Chat

Available around the clock through your account dashboard. Use this channel for urgent account access issues or to request an initial copy of your transaction history for dispute purposes.

Email Support

Send formal legal requests, data access queries or written disputes to our legal inbox. We acknowledge receipt within 24 hours and provide a substantive response within three business days.

Help Centre

The self-service section of your account contains downloadable account statements, policy documents and a step-by-step process for raising a formal dispute without needing to contact us directly.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We are specific about how your data is stored, who can access it, and how long we keep it.

Data Storage

Your account data is held on servers with AES-256 encryption at rest.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how pages are navigated.

Account Security

Two-factor authentication is available on every account and strongly recommended.

Data Retention

Transaction records are retained for seven years in line with standard financial record-keeping requirements.

Your Access Rights

You may request a full export of the data we hold on your account at any time.

Policy Change Notifications

When we update these terms, we send a notification to your registered email at least fourteen days before the changes…

Answers to Common Legal Questions

These questions cover the areas we hear about most from Malaysian account holders — from data rights to dispute timelines and how access conditions are determined.

Access depends on local law and is available where local law permits. You are responsible for confirming that using the platform is lawful in your specific location before opening or continuing to use your account.

Log into your account, navigate to the Help Centre, and use the dispute submission form. Attach any supporting documentation. We acknowledge disputes within 24 hours and aim to resolve them within five business days of receiving all required details.

Yes. Submit a data access request through the Help Centre or via our legal email. We process these within ten business days and deliver a structured export covering transactions, login history and account correspondence.

Transaction records are retained for seven years as required under standard financial record-keeping obligations. Personal data not required for that purpose is deleted within ninety days of your verified account closure request.

We send an email to your registered address at least fourteen days before any changes take effect. You can also find the previous version of the terms in your account document library for thirty days after each update is published.

Yes. All transactions processed through Touch 'n Go, GrabPay, Boost dan FPX are governed by these terms. The terms set out dispute rights, processing timelines and the steps we follow when a transaction requires investigation.

Contact live chat immediately so we can freeze the account pending investigation. Follow up with a written request to our legal email. We will review login records and active session history and report our findings within three business days.

Our Legal Terms, Your Account Rights

How to Reach Us on Legal Matters

Live Chat

Email Support

Help Centre

Data, Cookies, Security and Your Rights

Data Storage

Cookie Use

Account Security

Data Retention

Your Access Rights

Policy Change Notifications

Answers to Common Legal Questions

01 Does access to v99d depend on where I am located in Malaysia?

02 How do I raise a formal dispute about a transaction?

03 Can I request a copy of all data v99d holds about my account?

04 What happens to my data if I close my account?

05 How are changes to the legal terms communicated?

06 Are deposits made through Touch 'n Go, GrabPay, Boost dan FPX covered by these terms?

07 Who do I contact if I believe my account has been accessed without my authorisation?

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